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Frequently Asked Questions
Genuine Cummins Parts are original engine parts manufactured or approved by manufacturer of Cummins engines in India, Cummins India Ltd. Kothrud, Pune 411038 and distributed by Cummins Sales and Service (India) Ltd..(CSS) through their authorized Dealer network. Where do I get the Genuine CumminsParts?Genuine Cummins Parts are available only through Cummins Sales and Service (India) Ltd. Pune (CSS) and their nationwide network of 91 Dealers. To locate the authorized Cummins Dealer nearest to you browse through 'Service locator' at http://gauss:9940/cdss/servicelocator/serviceloc.htm Who else in India are supplying Genuine Cummins Parts?Apart from CSS and their authorized Dealership network, Cummins has not appointed any Distributors / Retailers to supply Genuine Cummins Parts. Parts genuineness is assured only when you buy the parts from an authorized Cummins channel. Else, you are exposed to the risk of buying a spurious part. Be sure you are buying Cummins parts through authorized channel each time…. every time. Any part not sourced through Cummins authorized channel is not a Genuine Cummins Part. What do I gain by using Genuine Cummins Parts?Using Genuine Cummins Parts means you are sure of Cummins quality, warranty and not exposed to the risk of engine failure leading to monetary loss and equipment down time. At Cummins, parts used for engine production and service are same. With constant R&D efforts, the Genuine Cummins parts upgrade technically from time to time. Every time you use Genuine Cummins Parts, your engines get technically upgraded to the latest configurations. Hence, Genuine Cummins Parts are technically equal to or even better than the originally fitted engine part of your engine. Result is enhanced durability and lower life cycle cost. Where do I order for Genuine Cummins Parts?Cummins has in place a well stocking policy of Genuine Cummins Parts at Dealerships to meet Customer requirements. Almost all parts are stocked by Dealers and are offered over the counter too. Incase the part you are looking for is not found with your area dealer, you are free to get it from any other Cummins dealer or you can place your orders directly on CSS through internet. How do I order parts on internet?You need to register yourself first as an authorized Cummins engine user for ordering parts on Internet. For registration, please visit our web site and send us the request. You will be provided with login name and password, which allows you to enter orders and also you, will be allowed to access information such as order status, dispatch status etc. To avoid misuse, please maintain your login name and pass words in your safe custody. How do I know when the parts would be dispatched?Generally most of the parts are available and would be shipped immediately on receipt of your order. Few parts may take 3-4 days additionally to arrange. Our web site is constantly updated to provide you the latest order status. How do I differentiate the Genuine Cummins Parts from Will-fit parts?Genuineness of Cummins parts is assured only when the parts are procured from Cummins authorized channel. What prices I am charged when I buy Genuine Cummins Part?All Customers, except Government Customers, are charged at Cummins suggested List price (Local taxes and other levies extra - varies from state to state) What is the warranty on Genuine Cummins Parts?Cummins warranties all Genuine Cummins Parts for fitment and manufacturing defects. Warranty of parts varies with the parts category. Please check with the local Dealer or Cummins office. What is the value package Cummins offers while I buy Genuine Cummins Parts?Constant interactions and feed back from our valued Customers have resulted in the development of excellent value packages keeping Customers' convenience in mind. Many of the Parts are supplied in the form of a 'basket' popularly known as kits under single part number, so that our Customers get all the parts at a time for any engine repair undertaking. This ensures error free ordering, simplifies the parts planning - procurement process and budgeting. Which parts are supplied as Kits from Cummins?Cummins has developed 'B- Check' maintenance Kits, Inner and outer air cleaner element kits, Liner Piston and Ringset Kits, Liner and Ringset Kits, Governor Barrel Plunger and Cups kits, Crankshaft and bearings kits, PT Pump repair kits, Cylinder head repair kits, Engine Repair kits for on chassis repairs and Major engine overhaul kits. What are the major parts sold in kits ?Should your engine need a major parts replacement like Crankshaft and Cylinder block, you have an option to buy 'Short or Long blocks'. Short blocks are assembled engines below cylinder heads. Long blocks are assembled engines up to Cylinder heads. Accessories are not part of the short/long blocks. For the detailed contents of these, please write to us or contact nearest Cummins Dealer. What other engine related parts Cummins offers?Under Genuine Cummins parts range, any thing and every thing that Cummins engine require…. whether it is a lubricating oil, engine Coolant, sound proofing, de -mineralized water, silencer, catalytic converter, radiator, heat exchanger, engine alternator-starter their repair parts, engine related software, engine monitoring system, portable oil and water testing kit or even a service tool….. You name it, you will get it. Can I have an option of buying Genuine Cummins Parts from any Cummins Dealer?At any point of time, if you are deprived of meeting your emergency requirement of Genuine Cummins Parts by the local Dealer, you are free to buy the parts from the other nearest Cummins Dealer or even can place your order directly on CSS, Pune. Rest assure that your order will be handled on top most priority. Incase of emergency, can I collect the Genuine Cummins Parts from CSS, Pune personally?No we do not have any cash counter at CSS office. You can collect the parts only from a nearest dealer. To locate the dealer please visit service locator. Can I buy Genuine Cummins Parts on credit card?Please ask nearest CSS dealer if he provides facility of credit card purchase. What information I should carry when I need a Genuine Cummins Part?Either Part Number along with Part Description or Part description along with engine serial number. Is there anyone in the field or nearer to me to help in identifying what Genuine Cummins Parts are exactly required for my engine repair?Apart from 78 Dealers and 128 dealer branches located all over India, CSS is represented by 21 Area offices, 7 Parts depots and 5 Zonal offices. All these establishments are totally service oriented in assisting customers in service or plan spare parts requirements. You are also free to contact any Cummins office anytime. The details of the contact person, address, phone numbers and their e-mail addresses are made available on the internet and are constantly updated. For any other information on Genuine Cummins parts or for any assistance for that matter where should I contact?You can contact any of our Dealer / Field offices or CSS Head office at our Customer Assistance Cell - a round the clock help desk. |
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